SHIPPING AND RETURNS

SHIPPING INFO

Shippings are manufactured and sent from different locations worldwide (USA, Mexico, Europe, Japan amongst others). Depending on where you are, your orders are shipped from the facility that can do it most efficiently. You should receive your order within 5-15 business days depending on what state / country you reside in (USA, Europe, Japan). For the rest of the world usually within 10-20 business days. International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. Please, understand we can’t take responsability for customs fees. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at houstrike@gmail.com

LOST ORDER

Before getting in touch with us, please help us out by doing the following: check your shipping confirmation email for any mistakes in the delivery address + ask your local post office if they have your package + stop by your neighbors in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at houstrike@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

RETURN / EXCHANGE / REFUNDS

All sales are Final / Non-returnable. Unfortunately, we are unable to offer refunds or exchanges due to the wrong size/style/color or buyer's remorse as each order is custom made at the time of purchase / limited edition. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at houstrike@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Please review your order before you finish checkout to avoid any issues. Feel free to ask us any questions you may have before purchasing: houstrike@gmail.com

DISCLAIMER

The actual product may vary from the images shown on the website. The actual colors may be vary from those shown depending on the device you are using to view the product or the angle of the item is photographed. Specification provided for each product is based on the information provided to us by our suppliers and is to be used a general guide only. Houstrike does not accept any responsibility or liability for the accuracy of the information provided. Houstrike reserves the right to change prices of its products and modify or discontinue any product featured on its Website at any time without notice.